Policies
Shipping Policy
At Maison 27, the delivery of each fragrance is regarded as an essential part of the brand experience. Every order is prepared with precision and care to ensure that each creation arrives in impeccable condition.
Orders are processed within one to three business days following confirmation of payment. Orders placed during weekends or public holidays are handled on the next available business day. While every effort is made to ensure prompt dispatch, processing times may vary slightly during periods of increased demand.
Once an order has been shipped, a confirmation email containing tracking information is sent to the customer, allowing the progress of the delivery to be monitored. Delivery times depend on the destination and the selected shipping method. Although Maison 27 works with trusted carriers, delivery dates cannot be guaranteed, and the brand is not responsible for delays caused by external factors such as customs procedures, transportation disruptions, or unforeseen logistical issues.
For international orders, customs duties, import taxes, and other applicable charges may be imposed by local authorities. These costs are the responsibility of the recipient and are not included in the purchase price or shipping fees. Customers are responsible for providing accurate and complete shipping information at checkout. Maison 27 cannot be held liable for delivery issues resulting from incorrect or incomplete address details. In the event that a shipment is returned due to unsuccessful delivery, additional shipping fees may be required for reshipment.
Ownership and risk of loss transfer to the customer upon confirmed delivery of the order to the specified address.
Returns & Refunds Policy
Due to the nature of fragrance products and in accordance with hygiene and safety standards, Maison 27 does not accept returns or exchanges for items that have been opened or used.
Every product undergoes careful inspection prior to shipment. However, if an order is received in a damaged, defective, or incorrect condition, customers are required to contact Maison 27 within seven days of delivery. To allow for a thorough assessment, customers may be asked to provide photographic evidence of the product, its packaging, and the condition in which it was received.
If the claim is validated, Maison 27 will determine the appropriate resolution, which may include a replacement, store credit, or a refund issued to the original payment method. Items eligible for return must remain unused, unopened, and in their original packaging, including all seals and protective elements. Returns that do not meet these conditions may be declined.
Refunds, when approved, are processed within a reasonable timeframe, depending on the payment provider and financial institution. Maison 27 reserves the right to refuse any return or refund request that does not comply with the conditions outlined in this policy.
Privacy Policy
Maison 27 is committed to protecting the privacy of its customers and ensuring that personal information is handled with the highest level of care and confidentiality.
When interacting with the website or placing an order, customers may be required to provide personal information such as their name, email address, billing and shipping address, and payment details. This information is collected solely for the purposes of processing orders, providing customer support, communicating relevant updates, and improving the overall service experience.
Maison 27 does not sell, rent, or share personal data with third parties for marketing purposes. Information may be disclosed only to trusted service providers when necessary to facilitate secure payment processing, delivery services, or the maintenance of website functionality. All such parties are required to adhere to strict data protection standards.
Appropriate technical and organizational measures are implemented to safeguard personal data against unauthorized access, loss, or misuse. All transactions are conducted through secure and encrypted systems to ensure the protection of sensitive information.
By using the Maison 27 website, customers acknowledge and agree to the collection and use of their information in accordance with this policy.